Description

CASTLE CYCLES

call us today for more information

Cycle repairs, servicing, spares

Coaching services

0800 772 0879

Contact Information, Opening Hours, and Terms & Conditions

Description

Address
We operate from Bolsover.


Please call the Freephone number to arrange drop off of your bike or item for service at one of two locations in Bolsover.


A collection service can be arranged (charges may apply).


Calls to the Freephone number will be taken during normal business hours Monday to Friday and Saturday mornings. If no reply please leave a message (name, number, and brief outline of what you are looking for) and we will get back to you as quickly as we can.


Alternatively please use the enquiry form.


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* Please note that this number will not accept withheld or anonymous dialling calls - please call 0755 5132091
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0800 772 0879

Terms and Conditions of Business


Repairs and Servicing:


Items left for repair are done so at your own risk and may be covered by our insurance on a limited liability cover only and NOT a new for old basis. Proof of purchase and/or value will be required in all cases where a claim is made. Your cycle must be covered under your own insurance policy to ensure adequate cover is in place.

In the unlikely event that you are not satisfied with any work carried out please return the item to us within thirty days of the completion date (as shown on the repair ticket) and we will make every endeavour to put matters right to our mutual satisfaction. No additional warranty for re-works is given or implied and the thirty day warranty period continues from the original date only.

All prices are for work carried out using parts supplied by us on a clean bike. If you provide parts for fitting we may charge a higher rate for the work and the parts WILL NOT be covered under any warranty offered by us but remain with the company who supplied them to you. It is assumed that you have checked the suitability of the parts you have supplied to us for fitting and we do not accept any liability for parts that do not fit or are not fit for purpose. A dirty bike may incur an additional cleaning charge.


Parts Sold:


Should a part purchased from us be incorrect you may return it in it's original, undamaged, packaging in an unused condition for an exchange or refund. Parts that have been fitted or damaged will not be accepted for refund or replacement. A restocking fee may be charged at our discretion.


Wheel Builds:

Wheels built using new components supplied by usare guaranteed from defects in normal use for twelve months. A free true willbe carried out after one month of normal use and again at twelve months. Spokebreakages will be replaced free of charge in the first twelve months. Damagecaused by pot holes, crashes, etc., are not covered. Wheels must be in cleancondition when bringing in for service.

Where we are asked to build a wheel using anycomponents supplied by the customer the warranty relates to a free true at onemonth and twelve months and any warranty for components remains with the originalsupplier and we accept no liability for the components supplied. The customeralso supplies the components on the basis that they have been checked forsuitability and should they prove incorrect or unsuitable we do not accept anyliability for the items provided to us.

Wheels built using ANY existing components from another wheel are covered only for a free true at one month and again at twelve months. No responsibility is implied or accepted for pre-used components and the customer acknowledges and accepts that no such warranty over condition/suitability can be or is given.

Bike Builds:

A bike built using new components supplied by us is guaranteed from defects in normal use for twelve months. A free safety check will be carried out after one month of normal use. All components are covered by manufacturer’s warranty and any claims will be dealt with in accordance with the relevant supplier’s terms and conditions of supply.

Where we are asked to build a bike using any components supplied by the customer the warranty relates to a free safety check at one month and any warranty for components remains with the original supplier and we accept no liability for the components supplied. It is assumed that you have checked the suitability of the parts you have supplied to us for building and we do not accept any liability for parts that do not fit or are not fit for purpose and we do not accept any liability for the items provided to us.

A bike build using ANY existing components from another bike are covered only for a free safety check at one month. No responsibility is implied or accepted for pre-used components and the customer acknowledges and accepts that no such warranty over condition/suitability can be, or is, given.


Boxed Bike Builds:


Where a 'bike in a box' is supplied to us for building on behalf of the customer any warranty remains with the original supplier of the bike supplied boxed. We are unable to accept any liability for the warranty period on the bicycle no responsibility is implied or accepted and the customer acknowledges and accepts that no such warranty can be, or is, given. Should any defects in the supplied bike be found we will report these to the customer whose responsibility it is to then liaise with the supplier in respect of repairs and/or replacements. Additional charges will be incurred for any additional work required in addition to the charge for the bike build.


Pricing Policy:


All prices are correct at time of going to press/publication - we reserve the right to alter prices without notice.


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